Personnel organization is a primary efficiency factor for those entities that base their profitability essentially on the human factor: we think of care services in nursing homes and rest homes, cleaning companies, call centers. In all these realities, it is necessary to provide for an impeccable organization of working hours, which guarantees a punctual allocation of resources without generating discoveries and making the least use of expensive extraordinary items.
This is particularly true in the case of cooperatives, which constitute a fundamental element of the social-health care services of our country.
The work shifts of the cooperatives: The difficulties to be solved
The schedule maker in cooperatives consists in the rotation of several people to the same function according to different times. Shifts can be daytime (morning and afternoon) and night and must be distributed …
- In compliance with the minimum rest requirements (in healthcare environments we have for example the need to guarantee a minimum rest of at least 11 hours in the 24 hours between one shift and another)
- According to balance and turnover criteria (avoiding the repeated assignment of the same subjects in the same strenuous working groups.
- In compliance with the permits provided by law or by contract (for blood donations, for assistance to a family member, for health reasons
The planning of commitments depends on the use of various institutions that have repercussions on the level of employment remuneration. To resort to night work and shift allowances is in fact conceptually different, because, according to the employment contract of social cooperatives:
- The night work is that if done exceptionally well for less than 5 working days per month
- The work allowance is such if the work is carried out on rotation of shifts during the 24 hours and covers at least 5 nights for each individual worker
Shiftplanning in social cooperatives involves a planning phase that is tailored to the actual needs of the order in order to estimate the actual number of people able to carry it out on time. Let’s think, for example, of cleaning cooperatives in hotels that have to arrange all the rooms assigned in certain time slots.
The planning of working hours in cooperatives must take into account …
- Estimated requirements
- Characteristics of personnel employment methods (part time or full time contract)
- Personal and legal constraints (permits 104, exemptions for health reasons …)
- Objectives of the order to be respected (e.g. maximum times for carrying out a job)
- The number of changes per month provided in a given period for each operator and based on each rule
Organizing the work of social cooperatives in turn requires the ability to estimate with a certain degree of correctness …
- The number of people actually needed to complete the order within the time allowed
- The availability of resources available in the event of a sudden absence
- The calculation of the time needed by the employees to alternate between one shift and another to avoid uncovering the service
The complete planning of the shifts of the staff of a cooperative must foresee the possibility that the shifts of each person have a different duration (the duration could vary depending on the number of rooms in each building assigned to be arranged).